Pixelotech

Privacy Policy

Effective date: 26 July 2026

This Privacy Policy explains how Pixelotech ("Pixelotech", "we", "us") collects, uses, shares, and protects information in connection with Pixelotech Messaging (the "Service"), a business messaging platform built on the WhatsApp Business Platform.

1. Who we are

Pixelotech, a business based in India with its principal office at GF Shop No. 2, Lilleria 1038, Gotri - Sevasi Rd, Chandramauleshwar Nagar, Gotri, Vadodara, Gujarat 391101. For any privacy question, contact logic@pixelotech.com.

2. Our role: processor and controller

The Service lets our business customers ("Customers") communicate with their own end users over WhatsApp. For personal data our Customers send or receive through the Service (including the content of WhatsApp conversations and end-user phone numbers), the Customer is the data controller/fiduciary and we act as a processor on their instructions. For account, billing, and website data about the Customers themselves, we act as the controller/fiduciary.

3. Information we collect

a. Account & contact data

• Name, work email, phone number, workspace and organization details of Customer users.
• Authentication data (hashed credentials, session tokens).

b. WhatsApp Business data (processed on the Customer's behalf)

• WhatsApp Business Account (WABA) IDs, phone number IDs, and message templates.
• Message content, delivery/read status, and end-user identifiers (phone number or business-scoped ID) exchanged through the Customer's connected WhatsApp number.

c. Technical & usage data

• IP address, device/browser type, log data, and product usage analytics.

4. How we use information

• To provide, operate, secure, and improve the Service.
• To route inbound and outbound WhatsApp messages for our Customers.
• To authenticate users and manage workspace access.
• To provide support, send service notices, and bill for the Service.
• To comply with legal obligations and WhatsApp/Meta platform requirements.

5. WhatsApp / Meta

The Service integrates with the WhatsApp Business Platform provided by Meta Platforms, Inc. Data transmitted over WhatsApp is also subject to WhatsApp's Business Terms and Meta's policies. We access Customers' WhatsApp assets only to deliver the Service and in line with Meta's Platform Terms and Developer Policies. We do not sell personal data, and we do not use WhatsApp message content for advertising.

6. Sharing & sub-processors

We share information with infrastructure and service sub-processors (cloud hosting, database, error monitoring, email delivery) strictly to run the Service, and with Meta to operate the WhatsApp integration. A current list of sub-processors is available on request at logic@pixelotech.com. We may disclose data where required by law.

7. Data retention

Account data is retained for the life of the account. Message and webhook records are retained per the Customer's configuration and our operational limits, then deleted. Soft-deleted records are purged within 90 days. See our Data Deletion page.

8. Data location & transfers

Customer data is hosted in the region selected for each workspace (India by default). Where data is transferred across borders, we apply appropriate safeguards.

9. Security

We use encryption in transit, workspace-level data isolation, access controls, and audit logging. No system is perfectly secure; we work to protect data using industry-standard measures.

10. Your rights

Depending on your jurisdiction (including under India's DPDP Act 2023), you may have rights to access, correct, or erase your personal data, and to withdraw consent. Customer end users should direct such requests to the relevant Customer (the controller); we will assist Customers in fulfilling them. To exercise rights regarding data we control, contact logic@pixelotech.com.

11. Grievance Officer

In accordance with the Information Technology Act 2000 and rules thereunder, the Grievance Officer is:

• Name: Aaron
• Email: logic@pixelotech.com
• Address: GF Shop No. 2, Lilleria 1038, Gotri - Sevasi Rd, Chandramauleshwar Nagar, Gotri, Vadodara, Gujarat 391101

12. Children

The Service is for businesses and is not directed to children under 18.

13. Changes

We may update this policy; material changes will be posted here with a new effective date.